Customer Support

IE Observation is the leading observation technology platform that offers an interactive web-based data management system for classroom walkthroughs and teacher and leader evaluation. It manages the data collection process so schools can focus on effective teaching and learning. IE Observation works with any Marzano framework and is customizable to your state or district model.

Support includes, but is not limited to assistance with password resets, managing user accounts, and system navigation. For assistance email [email protected] or call 814-283-5804.

Our customer support team is here to help, email [email protected] or call 814-283-5804

Our customer support team is here to help, email [email protected] or call 814-283-5804

Please send an email to [email protected]

Please complete the form below to request a demonstration of IE Observation.

Complete the form below to request a data review in the IE Observation platform with an evaluation expert.

We offer a variety of professional learning and coaching opportunities that are onsite, virtual, or online, as well as IE Observation, books and resources to support your implementation.

To review our Product and Services Catalog, click here.

Complete the form below if you would like someone to contact you about our product and services.

Please complete the form below to request to speak to an education expert about our evaluation models.

Please complete the form below to request to speak to an education expert about our updates/crosswalks to state models or professional standards.

Check out the IE store to order Marzano Taxonomy Quick Reference guides, books, and other evaluation resources.

Our Scheduling department will assist you with available dates or other questions.
Reach out to us at [email protected]

If you are looking for a speaker for a keynote or special event, please consider our expert educators. Complete the form below to request an expert.

Please send your Purchase Order to Instructional Empowerment at [email protected]

Complete the form below to request a new or updated Certificate of Insurance from Instructional Empowerment.

Please send your W-9 to Instructional Empowerment at [email protected]

Please send your Sales Tax Exemption Certificate to Instructional Empowerment at [email protected]

Remittance address:
Instructional Empowerment 175 Cornell Rd Ste 18, Blairsville, PA 15717

For with ACH/Credit Card payments https://bill-pays.com/ebpp/IEmpowerment/Login/Index

Complete the form below to request a new or updated Certificate of Insurance from Marzano Evaluation Center.

While hotel accommodations are not included, you can book your room at a special conference rate through our website https://instructionalempowermentconference.com/plan-your-trip/

If the district requires a PO for payment of an invoice, the registrant should request a PO and email a PDF copy of the PO to [email protected].

Invoices will be emailed to the school district’s Accounts Payable department.

Please contact [email protected] for questions regarding the PO and/or invoicing process.

Registrants who find they are unable to attend the conference and/or preconference institute may identify a substitute who will attend the conference and/or preconference institute in their place. There is no fee for substitutions made prior to the first day of the event.

Cancellation refund requests for conference and/or preconference institute registration payment must be received via email to [email protected] by May 1, 2025.

For invoices that have already been paid, the refund will be processed (less a $100 cancellation processing fee per registrant) within 15 business days of the cancellation request.

For invoices that have not yet been paid, the $100 cancellation processing fee per registrant is due within 15 business days of the written cancellation request.

We are unable to honor refund requests made after May 1, 2025. Refunds are not granted for failure to attend, late arrival, unattended events, or early departure.

A continental breakfast is provided each day of the conference. A buffet lunch is provided on the first and second day of the conference.

Certificates will be available for download no later than one week after the conference has ended.

Reach out to our Conference team with any lingering questions or call 814-480-0480.

Click here https://instructionalempowerment.applytojob.com/apply/